8e88w's Privacy Policy

8e88w is a trusted online gaming platform in Bangladesh. We are deeply committed to protecting the privacy of our users. This Privacy Policy ("Policy") describes how 8e88w collects, uses, and keeps your personal information secure when you use our website, mobile application, and related services (collectively, the "Platform").

This policy applies to all users of the 8e88w platform — both registered members and general visitors. By using our services, you are considered to have accepted the terms set out in this policy.

8e88w believes that transparency is the foundation of trust. That is why we are clearly and plainly explaining in this policy what we do and do not do with your information.

8e88w may collect the following types of information. Each piece of information is collected for a specific and legitimate purpose.

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID or passport number (for identity verification)
• Address
• Email address
• Phone number

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history — records of deposits and withdrawals

2.3 Technical Information

• IP address
• Device type and operating system
• Browser information
• Login time and date
• Session data

2.4 Gaming Activity Information

• Gaming history and preferences
• Bet amounts and results
• Records of bonus and promotion usage
• VIP level and points information

8e88w collects your information in the following ways:

3.1 Information You Provide Directly

Information you provide yourself during account registration, the identity verification process, financial transactions, or when contacting our customer service team.

3.2 Automatically Collected Information

When you use the 8e88w platform, certain information is collected automatically — such as your IP address, browser information, device identity, and usage patterns. This helps ensure the security and performance of the platform.

3.3 Information Received from Third Parties

Payment processors (such as bKash, Nagad, Rocket, Upay, and banks) may share limited information with us for transaction verification purposes. Identity verification service providers may also supply limited information during the verification process.

8e88w uses your information only for the following legitimate purposes:

4.1 Account Management

Your information is used to create and manage your account, verify your identity, and ensure account security. It also helps ensure that only users aged 21 or above use the platform.

4.2 Processing Financial Transactions

Your financial information is used to process deposit and withdrawal requests, prevent financial fraud, and ensure transaction security.

4.3 Improving Customer Service

Your information and feedback are used to resolve your issues quickly and improve the platform experience. 8e88w's 24/7 support team can provide personalised assistance based on your information.

4.4 Promotional Communication

Your email or phone number may be used to inform you of relevant offers, bonuses, and promotions based on your preferences. You may request to opt out of this communication at any time.

4.5 Security & Fraud Prevention

Your information may be analysed to detect and prevent money laundering, fraud, and other unethical activities. This is done in the interest of all users.

4.6 Responsible Gaming

Your information may be used to monitor your gaming activity, identify harmful gaming behaviour, and provide responsible gaming tools. For more details, visit our Responsible Gaming page.

8e88w does not sell your personal information or transfer it to third parties for advertising purposes. However, sharing information may be necessary in the following limited circumstances:

5.1 Payment Service Providers

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banks to complete transaction processing. These service providers are governed by their own privacy policies.

5.2 Technology Service Providers

Limited information may be shared with trusted technology partners for technical services such as server management, cybersecurity, data analysis, and customer support. These partners operate under strict confidentiality agreements.

5.3 Legal Obligations

We may be required to provide information to relevant authorities in the case of a court order, lawful investigation, or legal requirement. In such cases, we will provide only the information that is legally required.

8e88w uses cookies and similar technologies to improve the functionality of the platform and personalise your experience.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security. The platform cannot function properly without them.
• Performance cookies: Used to measure and improve the speed and performance of the site.
• Preference cookies: Help remember your language, theme, or other preferences.
• Analytics cookies: Help analyse platform usage patterns to improve the service.

6.2 Cookie Controls

You can turn off non-essential cookies by changing your browser settings. However, doing so may limit some platform functionality. Most modern browsers offer options to control cookies.

8e88w uses industry-standard security practices to keep your information secure. The key features of our security measures are:

7.1 Encryption Technology

All data exchanged between you and our servers is protected with SSL (Secure Sockets Layer) encryption. Advanced encryption technology is also used when storing sensitive information.

7.2 Access Controls

Only authorised staff can access your information, and only to the extent required for their work. All access is recorded and monitored.

7.3 Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specific period for legal obligations, dispute resolution, or fraud prevention purposes.

7.4 Response to a Data Breach

If a data breach occurs for any reason and there is a possibility that your information has been affected, 8e88w will notify you and the relevant authorities as quickly as possible. We will take immediate steps to minimise any harm.

As a user of 8e88w, you have the following rights regarding your own information:

8.1 Right to Know

You have the right to know what information we have collected from you and how we are using it. This policy has been created for that purpose.

8.2 Right to Correct Information

If any information held in your account is incorrect or incomplete, you may request a correction. Please contact the support team for this.

8.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, this may not be fully possible in cases of legal obligations or active disputes.

8.4 Withdrawal of Promotional Communications

You may stop receiving promotional emails or messages at any time. To do so, contact our support team or use the unsubscribe link in the email.

8.5 Right to Lodge a Complaint

If you have any concerns about our data management, please contact us directly first. We take all complaints seriously and work to resolve them quickly.

8e88w is a platform operated entirely for users aged 21 or above. We do not collect information from minors and have no intention of doing so.

If we become aware that a minor has created an account or provided information, we will immediately close that account and delete the associated information.

The identity verification process is partly mandatory for this reason — to ensure that only adults are using the platform. To learn more about responsible gaming, visit our Responsible Gaming page.

8e88w reserves the right to update or change this privacy policy at any time. If there are any significant changes, we will post a notice on the platform and will endeavour to inform registered members by email.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. The 8e88w support team is available in both Bengali and English, seven days a week, 24 hours a day.

Your privacy is very important to us. We are committed to resolving any concerns you may have quickly and with care. Answers to common questions can also be found on the FAQ page.